From today tens of thousands of our colleagues will be receiving their new membership cards. This is the next big step for the Co-op as we prepare to send the card to more than 5 million members in the autumn.

The 5% for you and the 1% for your community, when you buy Co-op products and services, is the most significant change to our membership for decades.

We’ve been working hard over the last three years to rebuild our Co-op. This Rebuild phase comes to an end in 2018 and then we’ll bring back the much loved ‘Divi’ too, sharing our success with you, our millions of co-owners.

Co-op Food, Co-op Funeralcare and Co-op Legal Services are all included in the new 5 + 1 member rewards. Co-op Insurance will join later next year.

Colleagues first

We’re sending our colleagues the new card ahead of our wider membership so they’ll be familiar with how it works and be ready to explain it to you, our members and customers, from the autumn.

So to our colleagues, enjoy using your new card and tell us what you think, and to our wider membership, look forward to the autumn!

Thanks

Richard Pennycook
Group Chief Executive

 

Join the conversation! 28 Comments

  1. Good news. the more the a Co-operative Society sticks to the Internationally agreed Co-operative values and principles, the greater its chance of success. It has been the group’s attempts to behave like Casino Capitalist Company, that nearly lead to its downfall. Co-operative Societies are totally different from Companies. Every colleague and member owner should be made clear of the V and P’s and why we are very different.

    Like

    Reply
  2. With all that is happening to this country a the moment this seems insignificant.

    Like

    Reply
  3. Well done great thinking
    Can I ask about former Coop Elected members who are enjoying the privileges of the old card and discounts with the Yellow card.
    Kind regards
    Paul

    Like

    Reply
  4. Hi Paul. All members will receive a new blue card in the autumn. So as soon as you get that you can start benefiting from the 5% and 1% and get rid of your old one. Thanks Rachel

    Like

    Reply
  5. will the new card have the same membership number as I have learnt mine

    Like

    Reply
  6. Cards that have been sent out already have had different Membership numbers. Sorry about that Dan. ^Sophie

    Like

    Reply
  7. […] 2000 charities have completed an application form to be in receipt of the 1% for your community, and are now being […]

    Like

    Reply
  8. Where do I go to link my staff card to my old members number.

    Like

    Reply
  9. My wife and I both have yellow cards. When using the card in-store yesterday I was advised that the new card would be replacing our existing cards and was advised that I needed to buy two new cards, which I did.

    However I have been unable to register the new cards as I am an existing member.

    Have I wasted £2 on cards that I did not need to buy?

    Thanks.

    Like

    Reply
  10. Hi, just used the new card in Gloucestershire and the lady told me it does not replace my old yellow card, and the points on that will not transfer to this new card? She also said the dividends dont work on this new card (must admit, I dont know what that means). I threw my old card away as I thought this was a new one, and again must admit I did not really read the letter. So, is this the case, and if so how do I order a replacement for the old card? Cheers

    Like

    Reply
    • Hi Steve, which store in Gloucestershire did you visit? There are other Co-operative Societies in this area so the store may belong to one of them. If the store is one of ours, the blue car replaces the yellow card like for like. Nothing changes about how your membership account works. ^Catherine

      Like

      Reply
    • Hi Steve, the store in Coleford is owned by The Midcounties Co-operative Society who have their own membership which is separate to ours. This will be why the team were unaware of the new card. You can use the blue card in this store, however you won’t be able to earn the 5% and 1% or any points with us at this store, but you may get a reward from that independent co-operative. This is because the amount you spend with the other co-operative is recorded against your Membership account with us. You can find out more about how your membership card works in other Co-operative Societies here: http://www.coop.co.uk/terms/membership-terms-and-conditions/#12 ^Catherine

      Like

      Reply
  11. hi I had over 40 pounds worth of points on my old card when will they show up on the new one

    Like

    Reply
  12. I got rid of my old card when the new blue one arrived. I tried to use it in Coleford today & was told I should have kept the original. What?

    Like

    Reply
  13. Don’t have that, it’s in the Firest of Dean in Gloucestershire.

    Like

    Reply
  14. Hi there Heather, can you provide the postal code of your local store? ^Scott

    Like

    Reply
  15. I like some people threw out my yellow card and tried to use it in our Shanklin shop. I was rudely told that I couldn’t use it there and should have kept my old card! shop I am referring to is regent street, Shanklin, Isle of Wight – store 00125

    Like

    Reply
  16. We are having the same problem in Suffolk. Different information given in different stores. It seems you need a yellow card for certain regional stores and a blue one for other stores. VERY confusing. I too have got rid of my yellow card but have been told that I need this for my local store NOT the blue one!!! phoned for replacement, tried to explain to a very rude and unhelpful person. WAS eventually told that a new one would be with me in 7-10 days. 3 weeks later I’m still waiting.

    Like

    Reply
    • Hi Gail, I’m sorry you find it confusing. I admit it’s not like other retailers’ loyalty schemes – precisely because we’re not like other retailers. So, as a co-operative our membership means you’re effectively buying a share of the Co-op. You, along with around 5 million other shoppers, co-own our Co-op. Now, we have Food stores, Funeral Homes, an insurance, a legal services and an online electronics business for you to trade with. We also have interests in a bank, The Co-operative Bank and in The Co-operative Travel, a joint venture with Thomas Cook, where you can also get benefits form being our member. But, there are other co-operatives too, who also operate Food stores, Funeral Homes, travel agents and then have other businesses too like florists and child care centres. Instead of working against these fellow co-operatives, we share our (albeit older) brand with them and let them stock our food products and sell our Funeral services, among other things. So, there’s a lot of cross over but in effect we’re separate businesses, separate co-ops, which means we have separate membership schemes. They too can look similar, but they’re very different because the benefits you get from them are specific to the co-operative you’re trading with, and your rights as a voting member are specific to their democracies.

      Now, the 5% and 1% benefit to members of our Co-op can’t be earned on transactions with independent co-operative society businesses, but membership points still accrue. If that independent co-operative society makes an annual profit and pays a divi, it’ll be paid to members by us, on the independent society’s behalf.

      I hope that makes more sense, if you’re still confused feel free to talk to my colleagues in the membership team on 0800 023 4708 ^Jordan

      Like

      Reply
  17. Hi I had the old yellow card and used it all the time yet I can’t remember how I logged on.
    Anyhow I was told in my local just to buy a new one which I did, but is it possible to find out about my yellow card and what might be on it?
    I also never got a replacement in the post but swiped it most days this year up to the changeover and plenty of times too in the previous few years

    Like

    Reply
  18. Hi Maria, thanks for the post. Please give us a call on 0800 023 4708. We’ll get this sorted out for you. Thanks ^Scott

    Like

    Reply

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

Category

Business, Community, Membership