For any business rebuilding itself and looking to grow in very competitive markets, using advertising to attract new customers is really important. But some Co-op members are concerned about where our brand is advertised. They’ve asked us to think carefully about the media we support through our advertising investment. Until recently these concerns have mostly […]

Steve: Hello everybody, it’s week two, it’s been a busy week and just let me start off by thanking everybody for their kind wishes after last week’s announcement. One of the things I didn’t get a chance to talk to you about was the idea of something called reverse mentoring, and this is a way that […]

Steve: Hello everybody, today is my first day as your Group CEO. It’s an immensely proud moment for me and I want to start by thanking many of you for your kind thoughts and best wishes. As you know our Co-op is unique. It has a unique purpose, is a purpose-driven strategy and I’m convinced that […]

2016 has been a year full of expectation, change and progress. Rachel Woodman, Group Transformation Director, takes Rachel Machin behind the scenes of this change to find that although we’ve scaled many mountains (something she loves doing literally in her personal life), we’ve still got a few big ones to conquer as we rebuild the […]

Rachel Machin finds out how Paul Gerrard, Group Policy Director, is working closely with the Member Council to bring the “ethical heart” back to our business. Five minutes into my conversation with Paul Gerrard and we’ve already hot-footed around subjects as diverse as nuns, medieval history, the Civil Service, and the fact he’s a “complete softie,” […]

Scott Macadam, Transformation Manager, talks about how we’re developing colleagues for the future. “The launch of our new membership was such an important milestone for the Co-op. A real marker in our journey to Rebuild the business. It’s the culmination of 18 months hard work from colleagues across the business. The change we’ve gone through […]

Welcome back to the Consumer Services Executive team who look after our Funeralcare, Legal Services and Insurance businesses. They’ve just finished a two-day road trip around Cumbria raising awareness and funds for British Red Cross to help tackle loneliness in our communities. Day one On Wednesday they had an 8am start making brews in return for donations […]