Pay Day Double Discount, an update

Last week Steve announced we’re ending pay day Double Discount for colleagues, because we’re now getting an everyday benefit of 10% off on all Food purchases plus the 5% back on Co-op branded products through the new Co-op Membership rewards.

We knew this news would be disappointing for colleagues and you’ve been sending your questions and comments through to our Co-op Colleague Facebook page and to the Intranet.

Below I’ve responded to the most commonly raised points from you over the last few days.

1. Why are you taking this benefit away from us now?

It’s important to remember that we only introduced pay day Double Discount in 2013 because our financial crisis meant we couldn’t share any benefits through our Co-op Membership rewards. All our profits needed to go back into rebuilding our business.

When we decided to give our colleagues the new Co-op Membership rewards last June, three months ahead of everyone else, we considered ending the pay day Double Discount at that point. However, we thought it better to make sure the new Co-op rewards were working and understood before we took that decision. So for the last nine months we’ve had both the old and the new rewards for colleagues.

Now that we’re confident about how the 5% for you and 1% for your communities is working it’s time to end Double Discount.

So this is not about our colleagues paying for the new Co-op Membership rewards. It’s about recognising that our situation as a business has changed radically since 2013 and we now have a new way to reward you as a colleague member.

2. Double Discount was the only way I could afford to shop at the Co-op and buy the brands I like

We’ve invested heavily in improving the quality of Co-op own brand and it’s consistently winning awards ahead of the likes of Tesco, M&S and Waitrose. And by buying Co-op own brand you’re also supporting British farmers, our Fairtrade partners around the world and your local community.

With the everyday discount of 10% on any brand you buy at the Co-op plus the 5% you get back on own brand products, our prices are always affordable to colleagues. And the more Co-op brand you buy the more you’ll save.

3. What about Double Discount around seasonal promotion times like Easter and Christmas – that predates the 2013 financial crisis. Why can’t we have that back?

Seasonal Double Discount events for colleagues are also ending but we’ll keep this under review as the year progresses.

We have to recognise that the Food retail market in Britain is going to become even more competitive in 2017 than last year or 2015. A weaker pound means food commodity prices (traded in dollars) are going to be affected. Add that to the rising cost of fuel and you can see how food costs are under pressure this year.

Keeping our customers has to be our priority in a highly competitive market and being cautious about Double Discount promotions for colleagues is one way we can achieve that.

So if the situation allows we’ll look at special Double Discount events later in the year but we can’t make that guarantee right now.

4. Students who are members of NUS extra can now get the same discount as colleagues. That can’t be fair?

The 10% discount for NUS extra cardholders is aimed at introducing the Co-op to a whole new generation of customers who we hope will become loyal Co-op members for life. It’s vital we invest in our long term future through targeted pricing strategies like this.

That doesn’t make NUS extra cardholders equal in their benefits to colleagues though. All our colleague members also benefit from discounts from our other businesses: Co-op Electrical, Insurance, Funeralcare and Legal services. You can find out more about all that’s on offer from our Benefits website.

5. The benefits site is not easy to use

We know that most colleagues are not taking advantage of all they are entitled to from the Co-op which is why we draw attention to our benefits website in the message last week. As well as the Co-op colleague discounts listed, there are offers and discounts on many, many other brands. If you visit the site regularly or sign up for the weekly email alerts (the offers change regularly) you could easily be saving hundreds of pounds a year.

However, some of you have said the site is not easy to use.

There’s a project underway to remove the logon requirements for our benefits website and that will make 90%+ of the content accessible without having to register. We know that registering and logging on is a pain for people and we’re keen to remove it.

People will then only have to register on the site if they actually want to sign up for specific retail discounts or the Cycle to Work scheme, or if they want to receive email alerts. This work is due to complete by the end of March.

Chris Whitfield
Retail and Logistics Director

Join the conversation! 75 Comments

  1. We have just been given the role of working a post office as well as normal checkout work and refilling the shop with no extra money for that extra task,there is a big saving for the company .I would not imagine we are the only branch that this has happened to,and yet you still feel the need to penalise us more by taking away a small monthly bonus.

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  2. Isn’t much more you can take away from employees

    No double discount
    No share of profits
    No £10 towards Christmas meal
    Not even a bottle of wine or anything at Xmas as a thank you for our hard work, without your staff on the shop floor working as hard as they do customers wouldn’t keep coming back, as we work especially hard to keep them when hours are cut and the job is stressing so many employees out.

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  3. These questions haven’t even been answered properly. Look at the one about us not even being able to afford your products, all that was said was “yes you can” in a nutshell. If your staff are barely making it to the next payday yet you keep taking away benefits you need to seriously reconsider how you treat your workforce. Without any motivation for us it won’t end well for you, but no doubt we’ll get the blame for that too.

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  4. As I work for the co-op Whitburn west Main Street store double discount was great 👍 on payday don’t mined it been take away but can’t they still have 20%discount at Christmas and new Year for the staff and every so often give the customers vouchers to spend in store as that I feel would bring in more money for the stores and at the same time bring in the customers too happy staff happy customers = happy store = happy bosses and the store make money for the company #happydays

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    • I couldn’t find anywhere else to comment. So, I’ve done it here…
      You said about giving the students the 10% discount to encourage them as new customers. Well, they still get more than us because they get the random money off coupons too. We don’t anymore. Is this going to be reinstated for staff?

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  5. No point in making comments or suggestions as were just the mere minions that put in the hard graft only for management to waste more money with bad centralised planning and manipulating figures to make things look good

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  6. I’m disappointed. I’m a student and work part time in my store. Double discount each month was how I could afford to buy a decent shop.

    Now I have no extra discount than I can get as a student anyway.

    I know this won’t apply to everyone, but as a part time member of staff, and a student, I will now not be buying very much at all from the coop.

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  7. High Street discounts and Cycle to Work schemes? Yeah, I can see that working for Brodick, Tobermory, Sollas and any other store on the Scottish Islands…
    Removing the double discount just gives us more incentive to stock up at the big-name supermarkets before getting the ferry home.

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  8. I feel letv dowm ive done my food shop every diuble discount at our nain big co op in holmfirth in which i soend at keast £200 after discount where as now i will be shopping elsewhere as their is no perks of been a member of staff as students now get the same benefits as staff but dont have to work the long hours we have to no happy:-(

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  9. We don’t even get coupons for money off though the tills now but the customers Still do

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  10. double discount was introduced as we were no longer getting employee payout (bonus). the share of the profits were lost by all employees and customers just another example of coop not being there for there employees, and glossing over the upset this has caused.
    like the payrise we got as recognition for our hardwork and to bring us in line with our competitors when actually it was because of the living wage introduced by the government meant the pay had to increase.

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  11. So I just did my last double discount shop, I bought 3 x Andrew 9 rolls, 3 x 45 finish dishwasher tabs 3 x large kitchen rolls and a few bits for dinner. I spent over 60 pounds, received £12 discount, and used the £9 I had in member rewards, this is how much I’ve accrued since June. 10% + 5% everyday is not the same as 20% pay day. Coop don’t make decent dishwasher tabs, or large kitchen rolls and coop toilet roll is uncomfortable. Next time I need to stock up on brands I’ll be doing it at a large supermarket, and they’ll benefit from me buying bits for dinner rather than coop.
    I think you’ve made a massive mistake taking this benefit away when the dividend payments are not likely to be back for at least 30 months (June 2019 from the ‘after 2018’ comment.)
    There are 2 new food stores, Aldi and M&S opening later this year directly opposite my store, it’s been a running joke that our team will apply to work across the road, since this news, on top of hours cuts and extra work load etc, it’s no longer a joke. Other companies offer better conditions, better pay and better benefits (honestly, Ive looked at this wow point scheme, I’ve never heard of most of the retailers never mind shopped with them!) I used to be proud work for coop, I used to enjoy working at coop, now we all feel used and unappreciated. Staff moral is on the floor and you just keep kicking us while we’re down.

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  12. I can understand trying to keep customers… but what about your staff who work hard? Double discount was a great offer! It’s abit like a slap in the face… no thanks no nothing. Very disappointed! I do feel like the staff get forgotten about!

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  13. Co-op the company that pretends to care about its staff but reallt only cares about lining their own pocket. I’ll continue giving my co-op wages to Sainsburys and Iceland because its more affordable .

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  14. I despise working for the co-op now. They claim to be all about giving back to the community, yeah, aslong it doesn’t involve their employees. My hours got dropped from 29 to 16 in the space of a week, so now I’m on £470 a month… That doesn’t even pay my rent and council tax let alone gas, electric, TV licence, internet, water, phone bill and FOOD! and now your taking double discount as well? I don’t know what it’s like sat in your offices, but in the last 24 months we’ve had so many colleagues quit, and the ones who are left are not motivated. I’ve seen colleagues outright refusing to do shifts because they’re tired, and management having to work every single day because nobody will do cover work anymore. Most colleagues at my store have said they are looking for better work. Don’t think it’s just an internal matter either, when I’m on the till and shout for staff, but it’s 1-1 and my manager is busy with delivery or conference call customers get to see how strained the store is. For a company who claims to be No.1 for ethics your certainly lacking a few.

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  15. Pathetic company. I’ve been with co-op for 7 years now and I’m only 23. I’m still working for co-op, our wage is atrocious we aren’t even on £8 an hour as employees we are treated terribly. All coop care about are customers because they feed them with their money. We have no bonuses, they claim it’ll com back in 2018, A. I don’t think that it’ll actually happen B. Even if it does it’ll be next to nothing. All We get is a lousy 10% discount, even with it other shops are FREE RANGED and cheaper. The 5% is a con. Co-op make more money selling their own brand products, they have an alteriative motive towards the 5%, otherwise they’d give 5% towards any purchase. I’m only still with the company because of the staff I work with. I’m disgusted by upper management.

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  16. I work for Co-Op for 2 years now , in a management position. What’s happening here is a disgrace for all employees . Happy Employees Equals Happy Customers. When you treat your employees like Co-Op does you gonna lose a lot of customers. Check your sales last month when we had double discount and check it again after you take the double discount out . You will see how much money you gonna lose. The only reason I’m still working for this company is because like someone else said , I don’t want to let my colleagues down and abandon them. You want us not to be over spend with hours , you cut the double discount , you took the bonuses out , what else you gonna do? That’s not how you run a company . But no problem … No double discount , no Co-Op shopping. I actually told my not so lucky colleagues with financial problems , that once a month I will personally drive them to Waitrose or ALDI or Lidl and do they’re shopping .

    I’m not proud to by a Co-Op employee and I’m sure there are more like me.

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  17. The 10% discount the students get brings them into store now, but once it runs out they go to other places that are cheaper. I work in the Headingley branch in Leeds and many students have told me this themselves. They aren’t bothered about fair-trade or any of the other ideas behind the Co-Op and what makes us different, they just want to save money!
    I understand the need to put customers first as without them, there will be no stores. However, the Employees need to also be a higher priority than they have been. You don’t do anything for us yet you expect us to go above and beyond for you… it’s just not right!

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  18. I used to be proud to work for this company but quite frankly it’s gone down the pan recently. Luckily my manager is fantastic and does his best with us but I think those up above have forgotten what it’s like to be at the bottom of the chain, many of us working ourselves to the point of exhaustion just to line their pockets.
    Think they need a serious re-think about how they treat their staff.

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  19. Not to say that we have the lowest hourly rate of all UK supermarkets

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  20. Should’ve known soon as Alan Leighton started really, let’s strip the company to its bones, work the staff to exhaustion and still expect more, but cut pay and conditions. Pay that stupud union off, so they’ll convince them to vote for it, pretend they getting a 10.5% rise when actually pay just rises with the minimum wage. Moralle on the floor, most decent staff on their way out of the the door, but her profits are up, so great. Post offices destroyed, staff demoralised and disrespected it’s just not funny any more; the Co-op have left their morals and founding principles in the toilet.

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  21. Taking the Double Discount away is an absolute joke!!!!!! You get nothing else from the company. Telling us we get 5% back on every Coop product you buy is fair enough but so is every other customer so how is that a perk for staff???? You cut hours and expect the same level of work and loyalty from people who are already exhausted and sick of being taking for granted!!!!!!

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  22. I literally spend virtually all my wages at my store, NOT anymore. I will be buying the odd thing or two but that is it. Not only are our prices a lot more expensive, the thought of staff not being rewarded with the double discount after all the hard work we do on such low hourly run stores is just a step to far in my eyes. I am really disappointed in the Co-op, I don’t feel valued as an Employee anymore, all the extra hard work we have had to put in on stores with very little staff and they do this now? Well, co-op won’t be getting my VERY hard earned salary anymore and also can’t wait to get a new job in a company that appreciates a hard worker. I really hope that employees vote with their money now and shop elsewhere.

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  23. We didn’t get the Xmas £10 either so we paid for are own meal,,and Nus card holders also ger the 5% I if they have joined coop membership. and get the smart coupons from the till ,whereas the staff don’t

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  24. I’ve been with the coop a year and a half and moved from shopping with Tesco (£400 a month) when I got my job. Simply because I worked out I was saving money by doing big shops on double discount days and buying bit’s throughout the week and I liked the fact I was supporting where I worked.
    Removing the double discount is disgusting. The 5% is only on coop own brand and from doing all my shopping with coop I can say that the coop don’t even do all products so at times you have to buy named brands.
    I personally now shall be shopping elsewhere and what a shame that is. It’s good for customers to see staff members shopping in the stores after they’ve finished work but that’ll soon faze out as colleagues will just go elsewhere.
    Sad really as for a year and a half I’ve been able to comment on how good products are that I buy myself etc but in future I won’t be saying that to the customers I serve.

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  25. I’ve work for funeralcare for 14 years. And there have been many changes. Most of them NOT favourable for the staff.
    The day before we broke up for Christmas we received a letter telling us we would no longer get commission for selling pretty payment plans .or memorial masonry .which is devastating to some staff who depended on this because of the paltry salary we get considering the specialist job we do.
    Upon joining the company we were told because the salary was low. Commission potential would greatly enhanced the salary. Example: The more extra products we sold to clients the more commission we would earn. Now this has stopped. Are Co. Op going to give funeral arrangers a better hourly rate as we are not on a fixed salary. Ppp commission was questioned as we were told there was NO talk about losing this.. another lie !!!
    Moral is at an all time low. By these decisions considering none of the staff was consulted about this..we were told it has been agreed between senior management and the union.
    Shame on both of them from a supposed ethical company who pretend to care about their staff.
    Co.op has very many unhappy. Unappreciated staff who are not proud to work for the company..

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  26. we got our £10 for Christmas do but you get nothing if you don’t want to go, no smart tickets anymore either what incentive is there to working at the coop, 20% discount taken away also what next?

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  27. There’s nothing there on the double discount for students? The nus card gives students 20% off on our double discount days also so some clarity on this is important. Im persuming with you abolishing ours then there’s will go too…. but surely we need to display something in store for these customers to let them know as most students only have an nus card and Not a coop card.

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    • The 10% discount for NUS extra cardholders is aimed at introducing the Co-op to a whole new generation of customers who we hope will become loyal Co-op members for life. It’s vital we invest in our long term future through targeted pricing strategies like this.

      That doesn’t make NUS extra cardholders equal in their benefits to colleagues though. All our colleague members also benefit from discounts from our other businesses: Co-op Electrical, Insurance, Funeralcare and Legal services. You can find out more about all that’s on offer from our Benefits website.

      ^Scott

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      • Like I said in my previous comment I am a student working at coop part time. I used to buy a bug shop every month during double discount. Now that double discount is going I would get the same discount through the NUS. There is no extra incentive for me being a staff member.

        You say that we get offers at funercare and legal – I can barely afford food and bills every month. I don’t see myself purchasing a funeral or hiring a lawyer anytime. Food comes first.

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  28. So its turns out we only get our 10% same as students and the 5% 1% doesnt make a difference as i have recently noticed all the coop own brand prices have went up to cover the 5% we get so its a lose lose situation

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    • The 10% discount for NUS extra cardholders is aimed at introducing the Co-op to a whole new generation of customers who we hope will become loyal Co-op members for life. It’s vital we invest in our long term future through targeted pricing strategies like this.

      That doesn’t make NUS extra cardholders equal in their benefits to colleagues though. All our colleague members also benefit from discounts from our other businesses: Co-op Electrical, Insurance, Funeralcare and Legal services. You can find out more about all that’s on offer from our Benefits website. ^SB

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      • I am a student and employee so without working for co-op I would still be entitled to the same benefit.. if that’s what you like to call it. 10% discount is already measley compared to other companies so to take away the only 2 days a month that we actually get a reasonable(ISH) discount is even more disappointing. You have upset a lot of my colleagues due to this matter, especially ones with young children who liked to take advantage of this reward. I myself wouldn’t usually shop at work as I find it more expensive compared to other places even with the 10% off as I only work part time, am a full time student and live alone. However, during the 20% days I did shop in store, I will emphasis the did because after today I will not be buying from the company.

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  29. Not only have you taken double discount away, but you’ve now taken away your colleagues from your stores to shop else where too, we had no christmas bonus not even £10 for x meal, I’ve never had a share in profits regarding dividend points even though I’ve worked for the company for 5 years next month, I couldn’t even get discount on my father’s funeral as it’s the midcounty’s I’m from, and i work in the southern Coop, plus £8.000 on coop holidays i got nothing for my points! as your employees we feel let down and unappreciated, we don’t get reconiation or appraised for the work we do for your coop customers, especially as I spent nearly £10.000 on my dad’s funeral with the coop and couldn’t get my discount!! Coop suppose to be fair trade, how is this fair

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  30. I’ve never worked in a more money grabbing company in my life. Fair trading etc is a joke. I worked all over Christmas and new year and yes for a but of extra money on some days but not even a thank you from management. And now to take away double discount, sorry I’m so like alot if “normal” people and live month to month so getting a helping hand with food and non food easter has been amazing. Now the amazing has gone????

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    • We do still get 10% and 5% every day Sarah-Jane. ^Scott

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      • Yeah I’m aware but monthly shopping was a bit easier when we had a little extra help. I’ll be shopping elsewhere as there is no incentive now. All the extra duties put onto us in the shop and no extra pay for the responsibility.

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      • You say we have other great benefits like Coop funeral and electricals and so on, But why can’t you use our discount cards in all other coops around the UK?? and not just the surrounding coop’s of where you live or work?? Especially if its immediate family members. Example (Mother or father) that do not live by you!! ????????

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      • Your restricted to buying coop branded stuff if your doing your normal shop with a mix with coop and branded lines it doesn’t make much difference

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      • Why you keep insisting on the 10% and 5% ? You know what that means ? I tell you … NOTHING . We have 10% off on Co-Op products that went 20% up in price ? At least 20% . And that 5% it’s a joke . If I do shopping at Co-Op of £100 I get £5 back. Only on Co-Op brands. And I buy 2 bags of shopping if I’m lucky. Go to Aldi or Lidl and see how much you buy with £85 . 10 times more then what you buy at Co-Op and better quality.I’m seriously thinking to do an experiment and send this to Angel Square . This company it’s a joke for all the employees that for here. No wonder nobody wants to stay more then 6,7 months and work here. You know how hard is to get staff motivated to work for you ? You don’t !!!

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  31. Left last year . New job I get 20% discount. 5 reward points for every £1 spent and got 50% discount for two weeks over xmas .

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  32. I Changed from Shopping at Sainsbury’s when Double Discount started as I thought the co-op needed my money more so thought I’d help the company that paid my wages. They clearly don’t value my custom so as of tomorrow I’ll be going back to Sainsbury’s and I’ll spend my £500 a month there. Hopefully when all the staff sales drop off and the LFL declines they’ll realise who it is thts helped build the co-op back up to what it is today. THE STAFF IN THE STORES!

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  33. I too am disgusted that the double discount has been taken taken away , and have done my final big shop at coop today . We have been treat like rubbish for the past 2 years . Never any staff . Queues a mile long , low wage , longer opening hours , some of the holiday benefits taken away , sick pay cut . The list is endless . Yet the company must have spent millions on the relaunch with new logo , new (half) uniform , when its only a few years since the last one . Morale is rock bottom and none of the staff have any loyalty any more . I would NOT recommend coop as a company to work for or to shop at . Queues too long all the time , lots of products people buy have been discontinued , no customer service because staff are too busy , too stressed and nowhere to be found . And apart from the floor it never gets cleaned . Get your act together upper management , get out of your cosy offices and see how it REALLY IS .

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  34. All I can say that Steve is as popular as a fart in a spacesuit

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  35. So we dont gey 20% after pay day or throughout the year we dont get coupons anymore we never get a bonus and when we get or 5% back on coop products its after they take away our 10% discount so we dont even get the full 5% either! And our hours have been cutt! But NUS card holders get 10% discount 5% back and the random coupons! So they get more than we do, How is that fair? We as staff promote the coop and bring in new members aswell as work our backside off but dont get anything in return! I think in order to keep our customers happy you need to keep your staff happy and right now not many staff are happy! We need more credit for the hard work we do!

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  36. Staff morale has finally hit rock bottom after so many people have been trying so desperately to work in the conditions that we are faced with. Staff going on constant sick leave due to stress, constant queues and staff running around like headless chickens to try to work back room stock and run to tills at the same time, hardly any staff and trying to now do a job which would have been manned by 3 or 4 people. People not being able to have breaks or if they are lucky to have one, they have to keep running from the canteen to the till during it as no staff. Most of the good staff at my store are looking for jobs or have already left and it is a place where people now dread going into work. No one is happy. The customers notice how we have all changed from a lovely happy team, to a demoralised shadow of our former selves. This has put the final nail in the coffin. Staff should not spend their hard earned money now in store where they are not appreciated. I can’t see things getting any better, we are just a number. People use to say to me that if I were cut in half, (like a stick of rock), I would have Co-op written all the way through, but now, I have lost any love for the job and that is very sad being pushed to your limits.

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  37. They will change there mind in 6 months time when profits are affected due to the double discount no more large increases in sales on a Friday and Saturday after pay day. If your in the shops you don’t get anything. Whereas if your at head office you get 5% of your yearly wage as a bonus. How is that fair!!??

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  38. Though I appreciate your need to save money. Remember we are also your customers and advertising. Though we had a pay rise so now has the rest of the nation with the minimum wage.There was a media claim that staff levels would increase yet the opposite has occurred. We’ve had our sick pay erroded encouraging us to work when we are sick/contagious. I remember your pledge to increase wages of customer facing colleagues, if you look at these things as a whole i’d say you’re now failing on that promise. I’ve done much editing to stay on point.

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  39. Stuart Hookins announced £70m on 100 new stores, lucky people with new facilities, we have condemned heating, work in 7 degree temps at moment when temporary heaters run out of diesel, freezers condemned over 3 years ago, won’t replace, 26 doors and usually all chips, ice cream empty as the rusty pac in yard can’t cope and we are supposed to encourage new members, they are all going to lidls they don’t mind queuing 10 deep with trolleys of cheap food.
    The hundreds of thousands or more spent on 70 back to being a co op venues, many in hired halls, for a month with an actor, we had 2 coop staff with him, scenery, expenses for a month, hotel accommodation, could have been done on a citrus model. Some thought it was good but now when you are in a shop that is an embarrasment to work in as falling apart.
    Then there was S3 treated like nursery kids,taped up areas with labels for stapler, till roll, pen, tea, coffee etc all a waste of money. More wasted money. How long did that last !
    No guard to save money, we are hit daily baby milk, steak, salmon, beauty, cheese, coffee, washing tablets, electrical, chocolate, cctv so bad police can’t use it, we know all the thieves by name, they just laugh and go behind kiosk to help themselves while staff and customers watch, we are told not to act.
    Sales of £150k a week as Somerfield are now a desperate £80k, 90 staff now 35, but co op makes more profit even though take less, really!? Excited we took £120k xmas week, was £200k in the last year as Somerfield so busy.
    Now the discount goes, hours to run the shop cut as takings down, fill in the rhythm and routine book, no time told that ‘s no excuse, meet targets, no time told that’s no excuse, comply, no time told that’s no excuse and so it goes on, where are the team leaders, all on a till, told to push the team, haha when Mr. Co-op decides to do the 3 times promised refit that was cancelled as not cost effective, maybe we will all be more enthusiastic, we are not appreciated at all.
    Hopefully we will be sold to Morrisons, needed in our area, I travel a long way to go there, the nicest supermarket, quality produce, full, beautifully displayed, a joy to shop there. I wonder if all the top bosses do their big shop at coop, interesting thought…..they can probably afford it !

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  40. Well been into work today, then asked by the Manager if I wanted to leave 2 hours earlier….. unfortunately not out of kindness but that apparently they had overspent on the hour again. Ok, so I miss another 2 hours pay, no problem, but how demoralised do you think I feel as a great, hard working member of staff to even be asked this????? crazy company.

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  41. Just like to say virtually every other company no matter how large or small rewards their employees at Christmas shame on you Mr Co-op. Head office needs to go onto a shop floor on a Sunday between 5 and 6pm when all the other shops have closed and take a long hard look how the staff work their fingers to the bone just by keeping the queues down never mind the 9 plus order cages in the back. Feel so sorry for store managers and team leaders way too much pressure. Just a thought wondering if staff would have grounds to sue the Co-op if they became ill due to stress, total exhaustion and depressed???? Im sure this percentage of staff would be well over 60%.Head office now need to start liasing with the people that matter the most and thats your over-worked, under-paid shop floor workers we even did not deserve a staff meeting to be advised of the loss of Double Discount our store found out through the grapevine. Ive had my moan but i am sure staff morale is extremely low at every store now and Head Office should now put something into place ASAP to boost morale we have all worked our socks off this weekend to promote membership just lately it seems management always want that little bit extra but nothing in return. Please head office do not forget about your employees come and spend 1 day on the frontline and you can experience what it is really like.

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  42. I’m a student who has worked at the co-op for almost 2 years now, and was initially very impressed & the discount/coupons etc for both staff and customers, and benefitted massively from the double discount every month & in seasonal periods. without this, shopping at the local asda/lidl is massively cheaper & i will without a doubt be spending my money there rather than at the co-op. i feel disappointed/angered towards a business that claims to be for the people & for society, but that is so willing to revoke rewards in the name of increased profit. in terms of share of the profits being available after 2018 (so, 2019), i will be 20 years old. i don’t want my financial benefits in two years time, i need them now. i’m tired of the way governments and corporations are gradually (or not so gradually as in many cases) removing benefits for those who work hard, in the hopes that colleagues don’t notice & don’t take a stand. capitalism is a dog-eat-dog world, but I thought the co-op was supposed to stand for something different.

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  43. Also a student here working part time. I used to spend almost all of my wages at the coop each month during double discount on my food. I won’t be doing this anymore

    The prices have definitely increased, and I can no longer justify spending more for less. This is really sad because I do like the coop – but instead of spending my money in the business I will be spending it elsewhere now.

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  44. so it is ok for the people that work in the posh glass tower in Manchester to cut our discounts and other perks when they just sit at desks earning fancy pay checks they don’t work on the shop floor facing drunks abuse about the challenge 25 or the possibility of being robbed at night so as a thank you for this they reward us with the loss of our discounts and they say the coop is owned by its members yer right

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  45. The coop has tried to do to much too soon! The re branding was a disaster and a total waste of money and now the 5% 1% which is a good idea but it is going to cost the company a lot of money. The hours in my shop have been cut so much I’m now having to do the job of 3 people while trying to do the managers job. Under paid and under valued. Double discount was great not just for staff to get a great discount but it boosted my shops sales as some staff were spending over £200 and now they won’t…..not a good idea guys!

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  46. Hi Michael, thanks for your comments. We really appreciate your honesty. We’re feeding comments back. Double discount was introduced when we hit our financial crisis to reward colleagues, it was never here to stay forever. ^SB

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  47. I worked for the Coop in Sheffield for 30 years and I am now retired with a Coop pension The pension Xmas bonus stopped last year,not a lot of money but welcome .Really looked forward to double discount days and always did a big shop and stocked up on everyday essentials ,not any more.If the thinkers at head office do get shamed into the odd double discount day how will they let the retired staff members know. BUT I DO NOT THINK THEY WILL FEEL SHAMED INTO. THAT WOULD MEAN THEY WERE WRONG.

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  48. Disgusting treatment of staff. Utterly clueless upper management. Unbelievable announcement.

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  49. If you live in the South of the UK, go and work for Southern Co-op. They are an independent society with more Colleague benefits than Coop Group. (Including the 20% payday discount for Friday Saturday and Sunday)

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