The Big Co-op Payout Activation T&C’s

The Promoter

1. The promoter is Co-operative Group Limited (registered no. 525 R) with registered office at 1 Angel Square, Manchester M60 0AG (the “Co-op”). References to “we”, “us” or “our” in these terms and conditions are references to the Promoter.


2. This promotion is open to UK residents. However, employees managing this activation and its agencies who are directly connected with the creation and administration of this promotion) are excluded from entering this promotion. If you are under the age of 18, you must obtain written parental or guardian consent to enter and (if you win) claim your prize. We may ask the winners to provide proof of age.

3. By participating in this Promotion, each participant confirms that they are eligible to do so and that they are eligible to claim the gift.

4. This Promotion will be open between [10:00am on the 23rd November 2019] and closes on [11:59pm on the 23rd November 2019] (the “Promotional Period”).

5. Access to the internet is required. Entry is online via Twitter only. Participants must have an active Twitter account. No purchase of goods or services is necessary.

6. At approximately {10:00am on 23.11.19} the Co-op will publish a post on the Twitter page {@coopuk} inviting followers to apply for a £5.00 Co-op Gift card by telling us how they’ve recently made a difference in their local community.

How To Enter

7. To enter the Promotion to receive a £5.00 Co-op gift card participants must:

a) You must have an active Twitter account and follow the @coopuk Twitter account

b) Post a comment on one of the following Twitter Posts OR  during the Promotional Period and tell us who you’d like to thank using #MakingADifference and

c) Respond to a Twitter Direct Message and provide your name and UK postal address on the form supplied in the direct message within 1 working day in order to receive the gift card. 8. There are one thousand (1000) Co-op five pound (£5.00) gift cards available which will be allocated to those participants who enter the Promotion on a first come first served basis. The Co-op five pound (£5.00) gift card will be received in a Co-op pack which includes a £5 Co-op gift card and a #MakingADifference leaflet which is subject to availability. There is a no cash alternative for the gift. The Co-op reserves the right to substitute the gift with one of equal or greater value. The gift cannot be claimed by a third party on a participant’s behalf. You can see the full terms and conditions for the Co-op Gift cards at

9. Participants will be informed whether they will receive the £5 Co-op gift card by Twitter private message from Co-op including the link to the application form. On confirmation of their postal address details being entered into the competition form, successful participants will receive a successful confirmation message on the final application form page. If the Co-op does not receive details of a valid UK postal address from a participant via the competition form by the 24th November 2019 requesting this information, then that participant will not qualify to receive the Co-op £5 gift card. The Co-op accepts no responsibility for any incomplete or incorrect postal address detail provided.

8. Successful participants should allow a minimum of [5 ] working days from providing their postal address for delivery of the gift (postage included). The Co-op accepts no responsibility for the gift being lost, delayed or damaged in the post or for any additional costs incurred for re-postage.

9. Maximum 1 entry per person. Maximum 1 Co-op £5.00 gift card per person. Participants are discouraged from creating multiple Twitter accounts for the purposes of participating in this Promotion. Any participant found to have done so may be excluded at the Co-op’s discretion.

10. The Co-op will not be liable for twitter comments which are not received or which are incomplete, corrupt or delayed for any reason. Proof of transmission will not be accepted as proof of receipt.

Participant Announcement

11. The surname name and county of residence of each participant (if known) can be obtained by sending an email to no earlier than 14 days after the closing date.

Limit of Liability

12. As far as is permitted by law, the Co-op, its agents or distributors will not in any circumstances be responsible or liable to compensate a participant or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the gift card and participating in the Promotion except where it is caused by the negligence of the Co-op, its agents or distributors or that of their employees. Your statutory rights are not affected.

13. The Co-op will also not be liable for system failures, network errors, errors or unavailability to the Twitter website and/or a participant’s Twitter account, hacks on the system or personal computer/mobile device issues.

Data Protection

14. We, other members of the Co-operative Group and 3rd party agencies acting on our behalf, may collect personal information from you in accordance with the Data Protection Act 2018 and other applicable data privacy laws


15. Taking part in this Promotion shall constitute participants’ acceptance of these terms and conditions and their agreement to be bound by them and will take effect immediately upon participation.

16. If there is any reason to believe that a participant has breached these terms and conditions, the Co-op may, at its sole discretion, reserve the right to exclude that participant from taking part in the Promotion.

17. Multiple entries or entries that are deemed by the Co-op to be offensive, derogatory or to constitute spam may also be disqualified at the Co-op’s discretion. The posting of infringing, defamatory, obscene or otherwise unlawful or offensive content is prohibited. The Co-op shall not accept liability for the content or accuracy of any content posted by participants and reserves the right to remove content and to disqualify individuals from this Promotion at its absolute discretion.

18. The Co-op also reserves the right to disqualify from this Promotion at its absolute discretion any participant suspected of fraud or cheating including, without limitation, through the manipulation of codes, multiple computer-generated entries, or otherwise fraudulently falsifying data or acting fraudulently or dishonesty in the Co-op’s opinion.

19. The Co-op reserves the right to cancel this Promotion without prior notice in the event of circumstances arising beyond its control that make it necessary to do so.

20. This Promotion is not sponsored, endorsed or administered by or associated with Twitter. Twitter shall not be liable for any breach of these terms and conditions. Each participant is providing information to the Co-op and not to twitter.

21. Twitter private message is not a secure method of communication and any such transmissions are sent at the sender’s own risk.

22. The Co-op reserves the right to hold void, suspend, cancel or amend these terms and conditions at any time. Revised terms and conditions will be available at

23. The Co-op’s decision is final in every situation (including any not covered by these terms and conditions) and no correspondence will be entered into.

24. This Promotion and the terms and conditions of it are governed by and shall be construed in accordance with the law of England and Wales